Dealing With Difficult Clients & Customers


This presentation is filled with smart emotional intelligence and psychological tips, on how to turn difficult clients into a loyal customer base.

For more details, see below for a longer description.

For bespoke programs/wellness strategy, or webinars for audiences greater than 500, contact us –


Length: 1hr

Delivery mode: Onsite Presentation, Webinar

Number of participants:

  • Onsite Presentation: No limit
  • Webinar: 500. For audiences greater than 500, please contact us.

Details: Clients can be difficult for a number of reasons. This presents an opportunity for your team to dig into their emotional quotient supplies, giving your client reasons to remain loyal. Challenges are often opportunities in disguise.

Satisfied customers are the bread and butter of successful companies. Repeat business plus word of mouth marketing are very powerful ways to build and maintain Reputation, Profitability & Market Share. It’s therefore imperative to empathise with the clients’ position, knowing that they could hold the key to success and breakthrough.

This presentation shares some emotional intelligence techniques that:

  • Increase Self Awareness – minimising unnecessary reactions
  • Build Customer Engagement
  • Develop Empathy and Care
  • Create A Positive Mindset/Emotional States
  • Turn Challenges into Opportunities

How booking works:

  1. Decide the date and the time you’d like your session
  2. Book online. Use the additional information box to include delivery date, location, time, contact details
  3. WORKBLISS contacts you via a call to confirm the booking, and arrange for additional requirements if necessary.

Alternatively, please connect with us –